Returns & Refund Policy


Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customer@ricife.co.uk.

Please contact our Customer service at customer@ricife.co.uk to get the return address.

 

Return Address

Baishi Yuncang, A02-206, Changshu Pugang Industrial Park, No. 22 Xinggang Road, Yanjiang Development Zone,
215500 Changshu
Jiangsu Province

The number of days to cancel an order:3days
The number of days to process an order after the consumer places an order:5days

If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.

If you need to return/exchange your product, please contact us within 14 days of receiving your order. We will replace or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

* If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to customer@ricife.co.uk to request a RETURN or EXCHANGE within 14 days.

* The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, size exchange or color exchange, and an explanation and photographs stating the reason.

* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

* All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.

* If you have any problem not stated above, please e-mail to customer@ricife.co.uk within 14 days from the delivered date, including an explanation and photographs stating the reason for your request.